Whether you have a technical issue, a billing question, or just want to talk through your options, our Canadian-based support team is ready to assist. No call centers. No scripts. Just real people who care about your security.
For technical issues, requests, or questions, our secure Helpdesk is available 24/7. Submit your ticket at helpdesk.tercio.ca and our team will get to work—fast, friendly, and always Canadian.
Explore cybersecurity tips, industry updates, and expert advice from the Tercio team. Our blog keeps you informed, prepared, and one step ahead of modern threats.
Tercio Shield provides robust endpoint protection through advanced EDR and SOC monitoring. Tercio Guardian includes everything in Shield plus cloud management, Security Awareness Training, Dark Web monitoring, and detailed reporting and alerts—giving you full visibility and layered defense.
Absolutely. Tercio is designed to complement existing IT teams or third-party providers. We handle the security layer—proactively protecting your systems and users—while your IT handles day-to-day operations and support.
Nope. Tercio offers month-to-month billing with no contract lock-in. We're confident you'll stay because of the service—not a signature.
We provide free onboarding that includes a security assessment, tool deployment, configuration, and training. We work closely with your team to ensure a smooth and secure setup.
Tercio is ideal for small to mid-sized businesses, professional offices, health clinics, municipalities, and organizations that need strong cybersecurity but don’t want the overhead of building it all themselves.
If a threat is detected, our systems isolate and contain it instantly. Our team is alerted, investigates, remediates, and keeps you updated every step of the way.
Tercio Shield includes 24/7 monitoring and alerting. Tercio Guardian includes optional 24/7 emergency support. Standard support is provided during business hours.
Our team is based in eastern Canada. When you reach out, you’re talking to experienced local professionals who understand your environment.
Absolutely. Tercio helps you meet the technical controls many insurers now require, including endpoint detection, MFA, phishing protection, and backup. We also provide documentation and guidance during audits or policy renewals
We include Security Awareness Training for your team, with monthly simulations and real-world phishing tests to keep your users alert and prepared.
Yes. We offer secure cloud-to-cloud backup for Microsoft 365 and Google Workspace, ensuring your data is protected from accidental deletion, ransomware, or platform outages.
es. Tercio Vault is our offsite, direct-to-cloud backup solution. It can be used as a standalone service or paired with any Tercio package for layered protection.
MSPs often sell support first, then tack on security.
Tercio flips that: we start with layered protection, proactive patching, and 24/7 threat response — then support you as needed.
We’re not here just to fix things when they break — we work to prevent the break in the first place.
The biggest difference: management.
Buying the tools is easy — keeping them updated, tested, integrated, and monitored is the hard part. An unmanaged solution is just that: unmanaged.
We ensure your stack is configured, monitored, and constantly evaluated to stay ahead of threats.
You’ll know who to call. We assign dedicated points of contact and document your environment from day one, so when you reach out, we respond with context — not canned replies. It’s not a helpdesk — it’s a partnership.
It’s our promise.
Secure your environment with layered protection
Defend against modern threats with 24/7 monitoring
Adapt with a stack that evolves as the threat landscape changes
At Tercio, we believe cybersecurity isn’t just about firewalls and antivirus — it’s about strategy, layers, and education. Our team combines real-time protection, cloud-based tools, and ongoing user awareness to shield your business from today’s most advanced threats.
